Partner Community Capital (PCAP) is seeking a dedicated leader and experienced Chief Operating Officer. 

The Chief Operating Officer (COO) is a key strategic leader, responsible for overseeing and optimizing the daily operations at Partner Community Capital (PCAP). The role is crucial in ensuring the organization delivers on its mission, operational goals, and growth objectives. The COO will work closely with PCAP’s President & CEO, senior leadership team, and stakeholders to design and implement efficient and effective operational systems, processes, and strategies across all functions of the institution. The COO will oversee administrative functions such as compliance monitoring, human resources, and internal communication to ensure alignment with the organization’s mission and strategic goals.

This position does require occasional travel, with minimal overnight travel. 

The Chief Operating Officer reports to PCAP’s President & CEO.  

Requirements:

Bachelor’s degree required; advanced degree (MBA, MPA, or related field) preferred and a minimum of ten (10) years’ experience in senior operational leaderships roles, preferably in financial services, community development, or nonprofit sectors. Strong background in managing operations at a complex, mission-driven organization, and direct experience in CDFIs or similar financial institutions is preferred. 

Our ideal candidate will have a strong commitment to PCAP’s mission, demonstrate strong collaboration skills and team-oriented leadership style; excellent financial acumen and the ability to manage budgets, operational costs, and resources effectively; proven ability to drive operational efficiency and optimize systems and processes; strong track record of managing and motivating cross-functional teams to achieve goals; high emotional intelligence, with the ability to build relationships and work collaboratively with diverse stakeholders; and have excellent verbal and written communication skills. 

Responsibilities: 

Strategic Planning:

• Collaborates with the CEO and executive team to define the organization’s strategic direction and aligns operational activities with the mission, vision, and values of the institution.
• Works with CEO, executive team, and board to develop and implement strategic plans.
• Manages business plan development and implementation that supports short- and long-term business objectives.
• Supports internal processes for senior managers and staff across all operational areas (e.g., lending, portfolio management, strategic initiatives, finance, HR).
• Ensures that PCAP's operational structure is optimized for both efficiency, scalability, and mission impact.

Operational Managements:

• Coordinates implementation and maintenance of technology and software to support operations.
• Develops and tracks performance metrics to evaluate efficiency and effectiveness of operations; uses data to inform decision-making.
• Oversees in-house human resources activities.
• Coordinates with external consultants and contractors supporting PCAP's internal operations.
• Oversees development and implementation of internal operational policies and procedures.

Financial and Resource Management:

• Collaborates with CFO and Finance team to manage budgets, resource allocation, and financial performance operations align with financial goals.
• Manages operating costs, optimizes resource utilization and evaluates investments in operating activities.
• Develops and oversees an operational risk management framework, including internal controls, audits, and compliance with regulatory requirements.

External Relations and Partnerships:

• Represents PCAP in interactions with investors, government agencies, community leaders, and other key stakeholders
• Monitors industry trends, best practices, and regulatory changes to ensure the institution remains competitive and compliant.

Compensation, Benefits, and Location:

The salary range for this position is between $136,000 and $190,000, commensurate with experience. Preferred candidates will be in a commutable distance to PCAP’s Charles Town, WV, office. However, we are willing to consider candidates within commutable distance to Asheville, Durham, Winston-Salem, NC.   

PCAP offers a generous slate of benefits including medical, dental, vision, life, short-term, and long-term disability insurances, 403(b) retirement, Flexible Spending Account (medical and dependent care), paid time-off and holidays, and professional development, as well as other benefits and perks.

About PCAP:

Partner Community Capital is a US Treasury-certified Community Development Financial Institution (“CDFI”) established in 2000 to provide financing and advisory services to triple bottom line businesses and communities in the Southeastern US, primarily in West Virginia (WV) and North Carolina (NC). PCAP's business clients are predominantly located in underserved communities and are unable to access adequate capital from traditional sources. We deliver flexible, empowering loans to borrowers, connecting clients to strategic advisory services so they can make the best use of our capital. 

As a certified Community Development Financial Institution (CDFI) we focus on locally owned, environmentally responsible small businesses because they employ and build wealth for entrepreneurs, their families, and their communities.

To learn more about PCAP, visit www.partnercapital.org 

Partner Community Capital, a Non-Profit Corporation, is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave status, Sexual Orientation and Gender Identity or Expression. Partner Community Capital prohibits retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or practice in the investigation of any complaint, or otherwise oppose discrimination.